Terms of service

TERMS & CONDITIONS

Last updated: 29.09.2026

1. GENERAL INFORMATION

The online shop at www.wtr4x4.eu (the “Shop”) is operated by Nejc Marolt, Spodnja Branica 23, Spodnja Branica, 5295 Branik; PHONE: +38641548229 EMAIL: info@wtr4x4.eu; VAT ID: SI59405376 (the “Seller”).

These Terms and Conditions govern the use of the Shop, purchases made through it, and the rights and obligations of the Seller and customers (the “Customer”).

By placing an order, the Customer accepts the Terms and Conditions valid at the time of purchase. During the ordering process, the Customer is informed of these Terms and Conditions and confirms acceptance before completing the order.

2. AVAILABILITY OF INFORMATION

The Seller ensures that Customers are provided with:

  • Company identity and contact information;

  • Essential product information;

  • Product availability and estimated delivery times;

  • Clear pricing information, including taxes and additional costs;

  • Available payment methods;

  • Information regarding withdrawal rights and returns;

  • Complaint handling procedures and contact information.

3. PRODUCT LISTINGS

Product availability and product information may change without prior notice.

The Seller strives to ensure accurate information but reserves the right to correct errors. Customers are encouraged to report any obvious inaccuracies using the contact information provided on the website.

4. CONCLUSION OF CONTRACT AND ORDER PROCESS

The sales contract is concluded when the Seller sends the Customer the first order confirmation email acknowledging receipt of the order.

This confirmation does not constitute shipment confirmation. It only confirms that the order has been received and that product availability verification has begun.

Once availability is confirmed, the Seller will send a final confirmation including shipping details.

The contract is stored electronically and remains available to the Customer through the order confirmation email.

Typical ordering process:

  • Select products and add them to the shopping cart;

  • Review the shopping cart and proceed to checkout;

  • Enter billing and delivery information;

  • Select shipping and payment methods;

  • Confirm acceptance of these Terms and Conditions;

  • Submit the order;

  • Receive order confirmation and subsequent shipping notification.

5. INVOICES AND DOCUMENTS

The Customer will receive an invoice either electronically (PDF format) or together with the shipment.

The invoice contains:

  • Product details;

  • Purchase price;

  • Shipping costs;

  • Applicable taxes;

  • Information regarding withdrawal rights where required by law.

Customers are responsible for verifying all information before placing the order. Later objections regarding invoice information may not be accepted.

6. PRICES

All prices displayed in the Shop are stated in euros (EUR) and include VAT unless otherwise indicated.

Shipping costs are not included in product prices and are calculated during checkout.

Promotional and discounted prices apply only during the stated promotional period.

If an obvious pricing error occurs or a price changes during order processing, the Seller will inform the Customer and offer the possibility to:

  • Confirm the order at the corrected price;

  • Modify the order;

  • Cancel the order.

7. PAYMENT METHODS

The following payment methods are available:

  • Cash on Delivery (COD) for Slovenia, Croatia and Italy;

  • PayPal;

  • Credit and debit cards, including Maestro, Mastercard, Visa, American Express and Diners;

  • Bank transfer based on a pro-forma invoice.

Customers selecting Cash on Delivery undertake a binding obligation to accept the shipment and pay the amount due upon delivery.

8. WARRANTY

Warranty coverage applies only where expressly stated on:

  • The invoice;

  • A warranty certificate;

  • The product page.

Warranty periods and conditions depend on the individual product.

Warranty claims require proof of purchase and compliance with the product instructions.

Where no warranty is specified, the product is sold without warranty unless otherwise agreed.

Warranty repairs carried out by the manufacturer or authorised service provider should be completed within 45 days from receipt. If this is not possible, an equivalent replacement product should be provided.

9. MATERIAL DEFECTS (NON-CONFORMITY)

A product is considered defective if it:

  • Does not possess characteristics necessary for normal use;

  • Is unsuitable for a specific purpose known to the Seller;

  • Differs from agreed specifications or advertised characteristics.

Customers must notify the Seller of any defects within the legally prescribed period and allow inspection of the product.

The Seller is liable for material defects in accordance with applicable consumer protection legislation and for a period of two years from delivery.

10. COLLECTION AFTER REPAIRS OR WARRANTY SERVICE

When a repaired or serviced item is ready for collection, the Seller will notify the Customer.

The Customer must collect the item within 14 days of notification.

After this period, storage fees may apply.

Items not collected within six months may be sold or otherwise disposed of after prior notice to the Customer. Any net proceeds remaining after costs will be handled in accordance with applicable law.

11. SECURITY AND MINORS

The Seller uses appropriate technical and organisational measures to ensure secure processing of personal and payment data, including SSL-encrypted communication.

Payment card authorisations are processed securely by authorised payment providers. Card details are not stored on the Seller's servers.

Orders from persons under the age of 18 are accepted only with the consent of a parent or legal guardian.

12. COMMUNICATION AND MARKETING

The Seller may communicate with Customers by electronic means regarding orders, services and relevant information.

Promotional communications will be clearly identified and will always include an unsubscribe option.

13. COMPLAINTS AND DISPUTE RESOLUTION

Customers may submit complaints via email.

The Seller will acknowledge receipt of a complaint within five working days and provide an estimated timeframe for resolution.

The Seller aims to resolve disputes amicably whenever possible.

14. GOVERNING LAW

These Terms and Conditions and any disputes arising from them shall be governed by and interpreted in accordance with the laws of the Republic of Slovenia.

15. LIABILITY AND PRODUCT USE

The Seller is not responsible for damages resulting from improper installation, misuse, modification or failure to follow product instructions.

Information provided on the website is intended for informational purposes only and does not replace professional advice.

Customers are responsible for ensuring the suitability of products before installation and use.

16. CHANGES TO THESE TERMS

The Seller reserves the right to amend these Terms and Conditions for legal, business or technical reasons.

Changes become effective eight days after publication on the website unless immediate implementation is required by law.

Customers who disagree with the amendments may terminate their registration within eight days from publication.

17. FINAL PROVISIONS

These Terms and Conditions were adopted by the authorised representative of Nejc Marolt s.p. AT44.

For matters not regulated herein, the provisions of applicable Slovenian legislation shall apply, including consumer protection, electronic commerce, obligations and personal data protection laws.

18. CONTACT

For any questions regarding these Terms and Conditions, Customers may contact the Seller using the contact details published in the beginning of this Document.