Privacy policy

PRIVACY POLICY

Last updated: 29.09.2026

1. INTRODUCTION

WTR4x4 ("we", "us", "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

Data Controller

AT44 Nejc Marolt s.p.
Spodnja Branica 23
5295 Branik
Slovenia

Email: info@wtr4x4.eu
Phone: +386 41 548 229
VAT ID: SI59405376

2. PERSONAL DATA WE COLLECT

Depending on your interaction with our website, we may collect the following personal data:

  • First and last name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Payment and transaction information;

  • Order history;

  • Account information, including login credentials and account preferences;

  • Communications exchanged with us;

  • Technical information such as IP address, browser type and device information.

We do not intentionally collect personal data from children.

3. HOW WE COLLECT YOUR DATA

We collect personal data:

  • Directly from you when you place an order, create an account, or contact us;

  • Automatically through your use of our website and services;

  • Through Shopify and other service providers necessary for operating our online store.

4. PURPOSES OF PROCESSING

We process your personal data for the following purposes:

Order Processing and Delivery

  • Processing and fulfilling orders;

  • Arranging shipment and delivery;

  • Managing returns and refunds;

  • Providing customer support;

  • Creating and maintaining customer accounts;

  • Providing access to order history and account features;

  • Facilitating faster future purchases and reorders.

Legal Obligations

  • Issuing invoices;

  • Maintaining accounting records;

  • Complying with tax and legal requirements.

Communication

  • Responding to enquiries;

  • Providing information regarding your orders;

  • Handling complaints and warranty claims.

Security and Fraud Prevention

  • Preventing fraudulent transactions;

  • Protecting our website and customers;

  • Detecting misuse of our services.

Marketing Communications

We may send marketing communications only where permitted by applicable law or where you have provided consent. You may withdraw your consent at any time.

5. LEGAL BASIS FOR PROCESSING

We process personal data on the following legal grounds:

  • Performance of a contract (processing orders and deliveries);

  • Compliance with legal obligations;

  • Legitimate interests (security, fraud prevention and business operations);

  • Consent, where required by law.

6. SHARING OF PERSONAL DATA

We may share your personal data only when necessary with:

  • Shopify, which hosts and operates our online store;

  • Payment service providers;

  • Shipping and logistics providers;

  • Accounting and tax service providers;

  • Public authorities where required by law.

We do not sell your personal data.

7. INTERNATIONAL DATA TRANSFERS

Some service providers, including Shopify, may process personal data outside the European Economic Area (EEA).

Where such transfers occur, appropriate safeguards are implemented in accordance with applicable data protection laws, including Standard Contractual Clauses approved by the European Commission where necessary.

8. DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected.

In particular:

  • Order and invoice data are retained as required by applicable accounting and tax legislation;

  • Customer correspondence may be retained for the duration necessary to resolve enquiries, complaints or legal claims;

  • Marketing consent data is retained until consent is withdrawn;

  • Customer account information is retained until the account is deleted by the customer or upon request, unless a longer retention period is required by law.

9. YOUR RIGHTS

Under the General Data Protection Regulation (GDPR), you may have the right to:

  • Access your personal data;

  • Correct inaccurate personal data;

  • Request deletion of personal data;

  • Restrict processing;

  • Object to processing;

  • Withdraw consent where processing is based on consent;

  • Receive your personal data in a portable format;

  • Lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at info@wtr4x4.eu.

10. COMPLAINTS

If you believe that your personal data has been processed unlawfully, you may contact us directly.

You also have the right to lodge a complaint with the competent supervisory authority:

Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec)

Website: https://www.ip-rs.si

11. DATA SECURITY

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction.

Payments are processed through secure payment providers. Payment card information is not stored on our servers.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share their login information with third parties.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of such websites before providing personal data.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any changes will be published on this page together with the updated revision date.

14. CONTACT

If you have questions regarding this Privacy Policy or the processing of your personal data, please contact:

AT44 Nejc Marolt s.p.
Spodnja Branica 23
5295 Branik
Slovenia

Email: info@wtr4x4.eu
Phone: +386 41 548 229